Effective date: September 23, 2026
We keep this simple and honest. Prescription medication is regulated differently from other products, and our refund terms reflect what the law allows.
Before a prescription is issued. You are not charged for treatment unless a licensed clinician reviews your visit and issues a prescription. If the clinician determines that treatment is not right for you, you will not be charged for the medication. Any amount already collected for a declined or incomplete visit is refunded in full to your original payment method.
After a prescription is issued, before dispensing. If you cancel after prescribing but before the pharmacy has dispensed your order, we will refund your payment in full.
After dispensing. By law, dispensed prescription medication cannot be returned to the pharmacy or restocked, and we cannot accept physical returns of medication. For that reason, orders that have been dispensed or shipped are not refundable. This is a legal constraint on prescription products, not a preference of ours.
Errors and problems we will always make right. We will replace your order or refund you in full — your choice — if:
your order arrives damaged, tampered with, or unusable;
you receive the wrong medication, strength, or quantity;
your order is lost in transit and the carrier cannot locate it.
Contact us within 30 days of the expected delivery date and we will resolve it. We may ask for a photo of a damaged shipment to file the carrier claim; you will never be asked to mail medication back.
Multi-month plans. Refunds for the unshipped portion of a cancelled 3-, 6-, or 9-month plan are handled under the Cancellation Policy.
Processing. Approved refunds are issued to the original payment method within 5–10 business days, depending on your bank.
Questions: support@maneuplabsrx.com · (857) 498-3717